Privacy Policy
We have tried to keep this document as simple as possible to make it readable and useful. This policy applies to all our games and this website ('The Services', 'Services'). The Services are also governed by the Terms of Service. Please contact us if you have any questions about your data and how we use it at support@donkeysoft.ca.
Personal information
This policy describes how Donkeysoft Inc. and its third party partners collect, use and share information about you in our Services. By downloading, accessing and/or playing our games you agree to the collection and use of your information in accordance with this Privacy Policy.
Donkeysoft Inc. does not collect sensitive, personally identifiable information (eg. name, email address) from the users of our apps. We do collect some data for the specific features listed below:
Email Address: On our website we offer to save your email address (only if you submit your email address and choose to subscribe) for periodic emails informing you of new levels or new games. Along with your email, the company we use for email management (SendInBlue - see their privacy policy here) may store your IP address in their activity logs. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or contacting us at support@donkeysoft.ca.
Facebook, Google, Apple or Amazon ID: Some of our games offer a 'Cloud Save' feature. If you choose to use this service we will store your Facebook, Google or Amazon ID (an approved policy from these companies) and game data (scores, progress, etc.) in our database in order to retrieve your game data. We do NOT store your login or password for these accounts. If you would like to erase this data please contact us at support@donkeysoft.ca.
Location Data: Word Wow Around the World has a 'Local Rankings' feature which uses and stores your latitude, longitude and country code as determined from your IP address. This data is used to calculate your ranking within 20 kilometers of your location. You can delete this data in the game by opening the location screen and submitting a blank address. Word Wow Big City stores your device's country code to for use in the Leaderboard.
Age Limitation
We do not knowingly contact or do business with children under 13 years of age. If a parent or guardian becomes aware that a child under the age of 13 has attempted to contact and/or do business with us, please advise us by email at support@donkeysoft.ca so that we may rectify the situation.
Anonymous usage information (Non EU countries only)
Our apps and website may collect anonymous usage information to help improve the quality of our services and applications. We use Google Analytics which may gather information like device type, the session length, and interactions with various user interface elements (buttons) in the game. The analytics data collected is anonymous. At first startup of an app we generate a random unique identifier which does not contain any personal information. Additionally, the IP address is annonymized by Google.
Advertising
Many of our apps use advertising to fund our services and provide content free of charge. These advertisements are provided from third-party partners. We do not control which specific ads are shown in our games (this is controlled by our ad partners), however, we do blacklist certain categories of ads.
When you use these apps (with advertising) your device automatically sends certain information to our advertising partners. This information includes, for example, the name of the app, the device type, and the advertising ID. The information gathered is used to provide our advertising partners with the bare minimum of information they need to provide their services. These are the advertising partners we use:
AppLovin MAX
AppLovin MAX is an advertising mediation service providing ads from different sources, as well as itself.
Personal Data collected: May include - IP Address, Device Type, Google Advertiser ID (Android) or Apple ID For Advertising (your permission is required).
Place of processing: United States
Digital Turbine - Privacy Policy
Right to be Forgotten
You have the right to request that previous data collected be erased.
If you would like Appodeal to erase your data, you can request it by emailing them at legal@appodeal.com.
Opting Out
You can opt out of receiving personalized ads. In the game go to Options > Data Consent and change your preference.
If you would like to remove all ads from your game, you can do so in each app by selecting "Remove Ads" to purchase the app.
To opt out of all interest-based ads on your device, please visit the Network Advertising Initiative opt-out page for instructions.
Social Media
Some of our apps may provide access to Facebook, but such access is authorized by you (the user) and we never post anything to your Facebook account without your consent.
Website
Our website is hosted by WiX (see their privacy policy here) and they use cookies and collect non-identifying information when visiting sites created with their platform (like this one).
In app purchases
There are in-app purchases in both our free and paid applications.
No Internet connection required
Applications do not require an internet connection to work, but if one is present then it may be used for game functionality like rankings and anonymous statistics (see above).
Owner and Data Controller
Donkeysoft Inc., 200 - 440 Laurier St. West, Ottawa ON, K1R 7X6
Our game data is stored in the United States using MS Azure East US Servers.
Contact e-mail: support@donkeysoft.ca
Data Erasure
If you would like to have your data removed from our servers please contact us at datacontroller@donkeysoft.ca and specify your GameID found under Options or Options->About.
This Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
This page was last updated on Mar 27, 2024